FAQs

Lead times change depending on the range of products and time of year, with summer months being the busiest time, therefore the longest lead times. If you have a query on a lead time for a specific item, please call us on 01527 878348 quoting the product code.

We can provide samples of fabrics and wood finishes, sometimes pieces of furniture where necessary. 

Yes, we can provide fitted furniture, please call us on 01527 878348 or email sales@forwardproducts.co.uk to discuss your requirements. 

Yes, we can complete site visits or video calls to go through your requirements in more detail if relevant. Our furniture experts are knowledgeable and will ensure that you get the correct furniture.

Most of the furniture is made to order and therefore generally non-returnable if it has been supplied as per your order. On certain occasions we may be able to collect and exchange an item but will usually charge a restocking fee. Please contact our customer services team on 01527 878348 or email sales@forwardproducts.co.uk.